FREE SHIPPING ON ALL ORDERS!

FAQ

SHIPPING

  • When will I receive my item?

A. Unless states otherwise, orders take 7 to 14 business days to arrive after processing. Processing time + Shipping time = Delivery.

  • Where do you ship to?

A. We ship domestically to all 50 states (including Alaska & Hawaii), U.S. Territories.

For better delivery service, we advise you to include your phone number while placing an order, as we may need to call you if we have problems delivering your package.

  • Will I receive a tracking number for my order?

A. After 1-3 business days processing, once shipped, your order's tracking number will automatically be updated. If not, contact us at hooperemporium@gmail.com or on our Contact Us page!

  • Where can I track my order?

A. Our customers can track their orders through the tracking information sent after your order is fulfilled.

 

ORDERS

  • Where can I activate my discount code?

A. Discount codes are to be activated on the checkout page. In the area where it says "Discount," apply your code here then press "Apply" and your code has been activated!

  • Can I get a refund and return my order?

A. Orders are eligible for a refund & return 14 days after delivery of your order, please check out our Returns page. Contact us at hooperemporium@gmail.com if you have any questions or if you would like to request a refund ticket.

  • Can I cancel or change my order?

A. Yes, you may cancel or change an order ONLY if it has not been shipped out. In order to cancel/change an order, you must contact our staff immediately through our email at hooperemporium@gmail.com  or you may visit our contact page. We suggest you browse our website thoroughly only adding the items you desire to checkout so in the future we can avoid running into any issues. If a customer requests to cancel/change an order after it has already been shipped out, we will not be able to fulfill that request.

  • Can I change the address on my order?

A. If a customer enters the wrong address or wants to change the location of the order is being shipped to, we urge you to immediately contact us at hooperemporium@gmail.com or visit our contact page. If your order has been processed and shipped we will not be able to execute your request. If you're in a situation where you enter the wrong address and the order has been shipped, we are not responsible for refunding your money.

  • My order says it has been delivered, but I have not received it. 

A. This is a communication bug that occurs rarely, your local post office is most likely still processing your package and our tracking algorithm did not anticipate this delay. Orders are usually delivered the day of the delivered confirmation email sent or a few business days ahead. If it does not arrive by a week after the email has been sent, contact us!

Have any questions and/or concerns? Visit our contact page.